Returns Policy

Refunds for pending order

If you place an order & no longer wish to receive your delivery, no problem! Just text or call our manager, & they will confirm the cancellation as well as the refund for you. However, if our driver is already on route to you – we may not be able to refund the delivery fee. We always can do a 100% refund on goods purchased although!

 

 

Returns for received product/s

If you decide you no longer wish to keep your order, & would like to return the products, no issue! We can organise a driver to come collect the goods from you (delivery fee applies) & or we can arrange you to come to our warehouse (Clayton) in order to do the exchange. 

(return goods MUST be un-opened & resalable eg. no damage to the packaging) 

 

 

Returns for faulty or incorrect item/s. 

For a refund on received product/s deemed faulty, please submit a case of what the issue is to our manager who will then forward the case to one of the owners to review. Once confirmed, we will do either of the “three options” depending on your location & the volume of orders our company has at the current time. 

1. our manager will organise the package to be collected from you, once confirmed, you’ll receive a 100% refund on the said product & or an exchange for the product. 

2. You’ll be given our warehouse address, to where you can post us the faulty product, at our expense. Once received & confirmed, you’ll receive a 100% refund on the said product. 

3. The Wizard can organise an exchange the faulty product + extra freebies for the inconvenience with your next order. 

 

Wrong items returns

If you received the wrong item, our driver may have made a mistake & or ran out of the brand you ordered & failed to update the manager to check if a replacement brand is okay with you.

Please refer to above “three options” if you’d like a refund & or an exchange. 

 

( for replacements, & refunds for received items – we ask for 24-48hours to open a case with us) 

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